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Copper Correct’s 10 Year Limited Warranty

Welcome to the Copper Correct family! Where dedication to providing you with the best night sleep ever is our number one goal. To prove that we offer the best mattresses on the market, we back it up with a 10 year limited warranty. The details of that warranty can be seen below.

You can rest assured that your Copper Correct mattress will be covered from manufactures defects and workmanship for a full 10 years.

If you have any questions regarding the warranty, please direct them through our contact page.

 

Copper Correct’s (“mattress”) 10 year limited warranty is extended to the original purchaser for mattresses manufactured by Copper Correct and purchased directly from Copper Correct or their authorized retailer. The warranty is not transferable to subsequent owner of the mattress.

 

A. What is Covered

This limited Mattress Warranty applies to the following Defects:

  • Deterioration causing the Mattress to have a visible indentation greater than one (1.5) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and foundation.
  • Any split or crack in the foam material, despite normal usage and proper handling.
  • Any manufacturing defect in the zipper assembly of the Mattress Cover not deemed abusive.

 

 

B. What is not covered

Problems and issues that result from normal wear and tear or improper use are not subject to this Limited Warranty. The intended use of your foam mattress is for sleeping, resting, and laying on, any other use of this mattress shall be considered misuse of the mattress and will void your Limited Warranty.

Exclusions from the Limited Warranty include but are not limited to:

  1. Normal wear and tear.
  2. Any improper use of the mattress.
  3. Minor imperfections such as slight cosmetic flaws.
  4. Stains, rips, tears, burns, unsanitary conditions, and discoloration caused by or preventable by you. Damage from liquids, body fluids, blood, or insect infestation. Signs of jumping on the bed
  5. Indents, sagging, or body indentations less than one and a half (1.5) inches deep after recovery.
  6. Comfort preference.
  7. Any mattress purchased from a non-authorized Puffy distributor.
  8. Physical abuse or damage to the foam mattress, cover, or zipper caused by you.
  9. Allergies or sensitivities to fabrics or materials.
  10. Damage caused by any animals, rodent or children.
  11. Naturally occurring aromas from foam, cotton, or other materials.
  12. Copper Correct’s (“mattress”) 10 year limited warranty is extended to the original purchaser only for mattresses manufactured by Copper Correct and purchased directly from Copper Correct or their authorized retailer. Re-sold, refurbished, preconditioned, reconditioned and previously owned by another person are not covered by this warranty in any way.
  13. Failure to continuously use an appropriately sized and supportive bed frame or base that’s sufficient to fully support your mattress.

 

C. Making a warranty Claim

In the event and at our sole discretion we determine that a defect is legitimate during the 10 year warranty period, we will repair the defect or replace it with a then current comparable model and size of your Copper Correct mattress.

It’s at the sole discretion of Copper Correct to provide repair or replacement subject to the claimant performing the requirements below.

To submit a claim relating to a Defect with your Copper Correct mattress please access our contact page and email us the following:

 

  1. Provide the original proof of purchase (including date) by the purchaser. The law tag or photograph of same.
  2. A description of the alleged defect.
  3. Still photography or video that documents the alleged defect.
  4. You may be required to partially or fully remove the mattress cover to visually access evidence of a claim.
  5. Indentation claims will required visual use of a ruler to determine the depth of permanent indentations.

 

D. WARRANTY LIMITATIONS AND DISCLAIMERS

THERE SHALL BE NO LIABILITY ON THE PART OF COPPER CORRECT FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, INCLUDING LOSS RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. COPPER CORRECT MAKES NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY COPPER CORRECT AND EXCLUDED FROM THIS AGREEMENT. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. product but be advised that it may not be from COPPER CORRECT).

Some states do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion of implied warranties, or the limitation on how long an implied warranty lasts, so the above limitation or exclusions may not apply to every purchaser. This warranty gives the original owner specific legal rights, and may also have other rights, which vary from state to state.